🏭️ Ordering & Shipping

When will my order ship?
Orders are processed within 3–5 business days, unless otherwise stated on the product page. You'll get an email with tracking info once your package is on the way.

How do I track my order?
As soon as your order ships, you’ll receive a tracking link via email. You can also log into your account to view your order history and status.

Do you ship internationally?
At the moment, we only ship within the U.S. and U.S. territories.

What if my package says delivered but I haven’t received it?
Check with neighbors or your local post office first. If it's still missing after 2 business days, reach out to us at support@nickokitchenshop.com with your order number.

🔁 Returns & Refunds

Do you offer returns or refunds?
Due to the nature of our products, we cannot accept returns or exchanges on opened items. Please see our full Return Policy for more info.

What if my order arrives damaged or incorrect?
We got you. Send us a photo and your order number within 48 hours of delivery to support@nickokitchenshop.com and we’ll make it right.

🔄 Subscriptions

How do subscriptions work?
You choose how often you want your favorites delivered. We'll automatically ship and bill you on schedule so you never run out. You can pause, cancel, or update anytime through your confirmation email or account dashboard.

Can I cancel my subscription?
Yes, anytime. Just use the link in your confirmation email to manage or cancel your subscription.

🌱 Product Info

Is your sea moss pool-grown?
No. All of our sea moss is wildcrafted and sun-dried, harvested from clean waters in the Caribbean and Vietnam.

Is your sea moss Irish Moss?
“Irish Moss” is a common nickname, but our sea moss is not from Ireland. Ours is the same species (Eucheuma and Gracilaria) traditionally harvested in warmer climates.

What does sea moss taste like?
It depends on the ingredients.
Marcimoss & RazBerry Elderberry: taste like a mild, jello-like gel.
WholyTrinity, Yin, and Yang: stronger taste due to herbs like burdock root and maca.
Want a smoother taste? Mix sea moss gel into tea, smoothies, or coffee.

How do I use sea moss gel?
Take 1 to 2 tablespoons daily. Add to hot tea, smoothies, oatmeal, or even coffee. You can also apply it topically as a skin mask!

How should I store it?
Keep sea moss gel refrigerated. It stays fresh up to 3–4 weeks. You can also freeze portions for longer storage.

Which is stronger: gel, capsules, or gummies?
According to customer reviews:
Gel hits the hardest. You feel it quicker and longer.
Capsules & gummies are still potent—great for taste, consistency, and convenience.

How much sea moss is too much?
Everyone's different. Most people start with 1–2 tablespoons per day. Some increase based on their needs. Trust your body.

Is sea moss food or a supplement?
Our products are dietary supplements, not meals. That said, you can mix them into your food—smoothies, teas, soups, sauces, and more.

🙋🏽‍♀️ Other Questions

Is sea moss safe for kids?
Yes, but we recommend checking with your pediatrician first. Start with smaller servings.

Can pregnant or nursing women take sea moss?
Please consult with your healthcare provider. Sea moss is rich in iodine and minerals, but it's best to confirm it aligns with your prenatal needs.

Can I take sea moss every day?
Yes! In fact, daily use leads to better results. Just be consistent.

Do you offer samples?
Sometimes! Follow us on Instagram or subscribe to our newsletter to catch special promos and sample giveaways.

Do you wholesale or offer affiliate opportunities?
Yes to both. Visit our Affiliate Program page to apply, or contact us at wholesale@nickokitchenshop.com for wholesale inquiries.

If your question isn’t listed here, feel free to reach out anytime. We’re here to help:

• 📧 support@nickokitchenshop.com
• 📱 Instagram: @nickokitchenshop